ECHO Ontario Conference 2024 Agenda
Friday January 26, 2024 | 8:30am-4:00pm
Building Communities of Practice to Strengthen ECHO Delivery and Outcomes 



Topic & Speaker

7:45-8:30 am

Registration & Breakfast

8:30-9:00 am
(30 mins)

Opening Remarks
Dr. Allison Crawford and Dr. John Flannery

9:00-9:45 am
(45 mins)  

Keynote 1 – Communities of Practice: A tool to strengthen ECHO delivery, support learning, and boost engagement
Liz Weaver

9:45-10:30 am
(45 mins)

Keynote 2 – It Takes a Community – New approaches to evaluating and creating a flourishing community of practice (CoP) in ECHO
Dr. Allison Crawford

10:30-10:45 am


10:45-11:45 am
(60 mins)

All Teach, All Learn: ECHO Conversation Café
Victoria Bond, Salina Eldon, Daina Mueller andRhonda Mostyn

11:45 am-12:00 pm
(15 mins)

Group discussion of key takeaways and pearls from ECHO Conversation Café
Dr. John Flannery

12:00-1:00 pm


1:00-1:30 pm
(30 mins)

Keynote 3 – How to make your ECHO sessions more engaging (and even fun)
Kehmisha Reid, Jamie Shank, Michelle Pendill

1:30-2:15 pm
(45 mins)     

Breakout Room #1: Barriers & Solutions to Virtual Engagement 
Jamie Shank and Daina Mueller

1:30-2:15 pm
(45 mins)  

Breakout Room #2: Sustaining Your Virtual Community of Practice
Kehmisha Reid and Tracey MacLaurin

1:30-2:15 pm
(45 mins)  

Breakout Room #3: Best Practices for Virtual Communities of Practice
Michelle Pendill and Cailin Hudson

2:15-2:30 pm


2:30-3:30 pm
(60 mins)

Panel Discussion: How to Cultivate a flourishing COP
Dr. Andrea Furlan, Dr. Allison Crawford, Liz Weaver, Dr. Hazen Gandy and Dr. Yona Lunsky

3:30-4:00 pm

Concluding Plenary
Dr. Allison Crawford and Dr. John Flannery

Conference Learning Objectives

By the end of this conference, participants will be able to:

  1. Define and understand communities of practice and their significance within the ECHO model.

  2. Utilize practical strategies to improve ECHO session delivery and its evaluation.

  3. Describe the value of ECHO Ontario communities of practice to participant recruitment, program collaborations and curriculum development.


UHN BMO Conference & Education Centre
60 Leonard Avenue
Toronto, Ontario​

When you arrive at the BMO Education & Conference Centre, you will enter through the main doors of the Krembil Discovery Tower (60 Leonard Avenue; south west corner of Leonard / Nassau). Upon entry through the main doors, the Centre is located to the left.
If you enter through Toronto Western Hospital, please follow the signs that state “KREMBIL” as this will direct you into the Krembil Discovery Tower where the BMO Education & Conference Centre is located.
Parking is available at the BMO Education & Conference Centre via two lots off of Nassau Street. The first is located at the corner of Bathurst and Nassau and the second lot entrance is located on Nassau Street just east of Leonard Avenue. The parking lots remain open; provided they are not at capacity. All standard payment methods are accepted. For current rates, please call the parking office at
416-214-1339. Wheelchair-accessible parking is available at all UHN parking lots.

Green P Parking / Toronto Western Hospital
35 Bellevue Avenue – 240 meters from BMO Conference & Education Centre
20 St. Andrew Street (Kensington Garage) – 700 meters from BMO Conference & Education Centre
201 Claremont Street – 950 meters from BMO Conference & Education Centre

Public Transit – Streetcar

  • 511 Bathurst St & Nassau St Stop o Walk east on Nassau to the BMO Centre

  • 505 Dundas St West & Bathurst St o Walk through the hospital, following the KREMBIL signs to the BMO Centre or proceed north on Bathurst St to Nassau St and then east on Nassau St to the BMO Centre

  • 506 College St & Bathurst St o Get off at Bathurst St and walk south down Bathurst St to Nassau St, proceed east on Nassau St to the BMO Centre

For the venue’s website, click here.

Nearby Accommodations & Travel Information

Doubletree by Hilton – University and Dundas
Courtyard by Marriott Downtown – Yonge and Alexander
Holiday Inn Toronto – Downtown Centre – Yonge and Carlton St.
Chelsea Hotel – Yonge and Gerrard

- Within a 20 minute commute of Billy Bishop Toronto City Airport (TTC)
- Within an hour commute of Pearson International Airport (By Car)
For directions, click here.
Contact Us


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John Flannery, MD, FRCPC

Co-Chair, ECHO Ontario Superhub

Dr. John Flannery is a specialist in Physical Medicine & Rehabilitation for over 25 years.  His practice has included the entire gamut of all the physical rehab domains including amputee, burn, EMG, chronic and MSK pain, as well as all neurologic rehabilitation fields (ABI, Stroke and SCI).  He was Residency Program Director at U of T for over 10 years and lead for the Specialty Committee at the Royal College for four of those years. He was Medical Director of the MSK & Multisystem Rehab Program at Toronto Rehab (TR) from 2003-2022.  In 2013, he was selected by GTA peers and administrators as one of 30 top "Toronto Docs" and profiled in Toronto Life magazine for his compassionate care and leadership in rehab.

Currently, in his leadership role at TR, his main areas of focus include educational system level endeavors.  This includes his role as the Co-Director of “Project ECHO Superhub Training” with its international reach into over 30 countries with particular interest in the facilitation process of learning.  As well, he is the Co-Medical Director of Comprehensive Integrated Pain Program at University Health Network and Medical Director of Rehab Pain Service at TR.

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Allison Crawford, MD, PhD

Co-Chair, ECHO Ontario Superhub

Allison Crawford is the Co-Chair of the ECHO Ontario Superhub, and Co-Chair of ECHO Ontario Mental Health. She is a psychiatrist at the Centre for Addiction and Mental Health (CAMH), where is Chief Medical Officer for 9-8-8: Suicide Crisis Helpline, the national suicide prevention service, and Medical Director of Virtual Mental Health and Psychiatry Outreach. She is an Associate Professor, Department of Psychiatry at the University of Toronto.

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Liz Weaver

Co-CEO and Director, Tamarack Learning Centre

Liz Weaver is the Co-CEO of Tamarack Institute and leading the Tamarack Learning Centre. The Tamarack Learning Centre advances community change efforts by focusing on five strategic areas including collective impact, collaborative leadership, community engagement, community innovation and evaluating community impact. Liz is well-known for her thought leadership on collective impact and is the author of several popular and academic papers on the topic. She is a co-catalyst partner with the Collective Impact Forum. 

Liz is passionate about the power and potential of communities getting to impact on complex issues. Prior to her current role at Tamarack, Liz led the Vibrant Communities Canada team assisting place-based collaborative tables to move their work from idea to impact.

Liz has also worked at the community level as the Director for the Hamilton Roundtable on Poverty Reduction, which was recognized with the Canadian Urban Institute's David Crombie Leadership Award. In her career, Liz has held leadership positions with YWCA Hamilton, Volunteer Hamilton and Volunteer Canada. In 2002, Liz completed a Masters of Management, McGill University. Liz has been awarded Queen's Jubilee Medals in 2002 and 2012 for her contributions to volunteerism in Canada.

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Jamie Shank, MPH

Consultant, Center for Quality Improvement & Innovation

Jamie is President and CEO of Organizational Empowerment (you can call them OE for short!), a collaborative consulting force working to ensure our public health and social partners progress as a team—so we can all progress as a society. Jamie works with the Center for Quality Improvement and Innovation on quality improvement and is skilled in leading Learning Collaboratives from conception, through implementation, evaluation and sustainability! She is an experienced Coach and Technical Assistance provider as evidenced in her involvement in the following Collaboratives: the Center for Quality Improvement and Innovation’s (CQII) create+equity; CQII’s Impact Now; the University of California, San Francisco (UCSF) Capacity Building Learning Collaborative; and NMAC’s (formerly the National Minority AIDS Council) ESCALATE stigma reduction Learning Collaborative. Learn more and connect with Jamie at

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Michelle Pendill, MPH

Program Assistant, Center for Quality Improvement and Innovation

Michelle Pendill, MPH, is a Program Assistant with the Center for Quality Improvement and Innovation (CQII) and provides organizational support and data management for the Impact Now Collaborative, as well as organizational support for the TAP-In Cluster Detection and Response Collaborative. Working with CQII since 2021, she is also responsible for preparing, submitting, and presenting abstracts to national conferences on CQII’s behalf. Prior, Ms. Pendill worked for the New York City COVID-19 Test and Trace Corps as a Case Investigator and completed her master’s thesis with the Neurological Institute of New York during her graduate schooling at Columbia University.

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Kehmisha Reid, MPH

Senior Program Manager, Center for Quality Improvement & Innovation

Kehmisha Reid, MPH, currently serves as the Senior Program Manager for the Center for Quality Improvement & Innovation (CQII) and has over 17 years of experience in fiscal and programmatic management of public health programs. Working with CQII since 2013, she assists with the implementation of the CQII, TAP-In (Cluster Detection & Response) and NMAC (Stigma Reduction) collaboratives, coordinates advanced Quality Improvement trainings for providers and provides QI coaching support to Ryan White HIV/AIDS Program recipients. Ms. Reid began her career as a Resource Coordinator and Grant Writer at the Thelma Gibson Health Initiative in Florida and went on to serve as an Urban Fellow with the Miami-Dade County Office of Countywide Healthcare Planning. Subsequently, she gained experience in leadership and larger-scale grant management as Assistant Director of Grants at the YMCA of Greater Miami (2007-2011), and then as a Grant Developer for the Jackson Health System in Miami.

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Cailin Hudson, M.Ed, BCBA

Clinical Manager, Children’s Hospital of Eastern Ontario

Cailin Hudson is a Clinical Manager at the Children’s Hospital of Eastern Ontario. The Child & Youth Mental Health ECHO is one of the programs she oversees at CHEO. Cailin has an Honours B.A in Political Science, Masters in Education and is a Board Certified Behaviour Analyst. She spent the first part of her career supporting children, youth and families with disabilities and has recently shifted her focus to leadership in Mental Health. She lives in Ottawa with her two teenagers, her two cats and her partner. She enjoys a good political discussion but does not take herself too seriously.

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Tracey MacLaurin, BA

Training and Development Specialist, Children’s Hospital of Eastern Ontario

Tracey has 19 years of experience in Child and Youth Mental Health at various levels and coordinating trainings and events of all sizes. She is joining ECHO Ontario CYMH with a community mental health perspective and is passionate about engagement, collaboration, and continuous quality improvement. Outside of work, you can find Tracey spending time with her friends and family (specifically her nieces and nephews) or on a softball field. When not playing softball, she keeps active with walking, cycling, and snowshoeing.

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Daina Mueller, RN, BScN, MSc (Nursing)

Clinical Coordinator, Ontario Bariatric Network

Daina is a dedicated public health nursing professional committed to collaborating to create comprehensive strategies that enhance learning opportunities for health professionals to improve patient health outcomes.
Daina acquired her BScN and Masters of Sciences (Nursing) degrees from McMaster University. Over the course of her career, she has held a number of management positions at the Ontario Ministry of Health and Hamilton Public Health Services. She is currently the Ontario Bariatric Network’s coordinator of Project ECHO OBN, an educational program focused on building primary care providers and allied health professionals to provide evidence-based obesity management care.
She has tutored a number of courses with McMaster University in Hamilton, Ontario. In addition, she co-developed the Communications in Public Health Nursing course for Mohawk Colleges Public Health Nursing Postgraduate program and is currently one of the course tutors.

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Andrea Furlan, MD, PhD

Dr. Andrea Furlan is an Associate Professor in the Department of Medicine at the University of Toronto and a Staff Physician and Senior Scientist at the Toronto Rehabilitation Institute. She is also a Scientist at the Institute for Work & Health (IWH) in Toronto. She obtained her PhD in Clinical Epidemiology from the Institute of Health Policy, Management and Evaluation at the University of Toronto. Dr. Furlan has extensive experience in reviewing the scientific literature for the Cochrane Collaboration and for clinical practice guidelines.  Her research focus is on treatments of chronic pain, including medications, complementary and alternative therapies, and rehabilitation. She was the team leader for the development of the Canadian Opioid Guideline, and is now involved with Guideline's National Faculty in the dissemination and implementation of the guideline across Canada. Dr. Furlan is a Chair of ECHO Ontario for Pain and Opioid Stewardship at UHN, and Co-chair of ECHO Ontario Occupational and Environmental Medicine at IWH. She has a YouTube channel for people with chronic pain with more than 600,000 subscribers and more than 53 million views.  She is author of the book 8 STEPS to Conquer Chronic Pain. A Doctor's Guide to Lifelong Relief.

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Yona Lunsky, PhD CPsych

Director, Azrieli Adult Neurodevelopmental Centre CAMH

Dr. Yona Lunsky is the Scientific Director of the Azrieli Adult Neurodevelopmental Centre and Director of the Health Care Access Research and Developmental Disabilities Program (H-CARDD) at the CAMH. She is a clinical psychologist, professor in the Department of Psychiatry at the University of Toronto's Temerty Faculty of Medicine and an adjunct scientist at ICES. She has focused her research on the mental health needs of individuals with intellectual and developmental disabilities, and their families studies clinical and systems issues related to health services. She is also involved in a number of projects, focused on partnerships between clinicians, families and people with disabilities to improve primary, emergency and mental health care. She brings her experience as a psychologist and family caregiver to an ECHO program at CAMH focused on developmental disabilities and mental health in adulthood.

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Hazen Gandy, MD, FRCPC

Medical Director, Eastern Hubsite of the Ontario Tele-Mental Health Service

Dr. Gandy is a child and adolescent psychiatrist with 25-years’ experience working in numerous clinical settings at CHEO. He is the Medical Director of the Eastern Hubsite of the Ontario Tele-Mental Health Service and Associate Professor of Psychiatry at the University of Ottawa. His clinical work includes family based therapy in eating disorders, providing consultations to the provincial Base eConsult Service and the Tele-Mental Health Service as well as psychiatric care to an innovative community-based program called Bridges. A skier in winter and golfer in summer he is very pleased to participate as a clinician expert in Project ECHO.

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