ECHO Ontario Conference 2022 Agenda
28 January, 2022 | 9:00am-12:00pm

Evaluation Frameworks and the ECHO Model: Educate, Engage and Evolving Solutions

Time Topic & Speaker
9:00 am Opening Remarks
Allison Crawford & John Flannery
9:15am Best Practice for Evaluation Frameworks
Cynthia Whitehead
Panel Perspective and Open Discussion on Evaluation Framework for ECHO
Panel Discussion
Panel Speakers: 1. Cynthia Whitehead, 2. Eva Serhal, 3. Nancy Hood
10:30am   Break
10:45am Workshops: Evaluation and ECHO
Join one of three moderated, concurrent breakout groups to discuss evaluation within key components of ECHO programs.
  1. How to write questions to test knowledge of participants in a pre-post ECHO evaluation.
    Andrea Furlan and Marla Nayer
  1. Thinking critically about ECHO research and program evaluation: what is the best method to assess a CME program? 
    Jane Zhao & Mirna Becevic
  1. How to get meaningful engagement from participants in your evaluations. 
    ​​Patricia Poulin & Nancy Hood
11:30pm Ministry of Health comments
11:45pm  Concluding Plenary
Allison Crawford & John Flannery
12:00pm    End of Conference

Conference Learning Objectives:

By participating in this event, learners will be able to:
  • Define and identify best practice trends in evaluation frameworks (Educate)
  • Develop strategies to engage patients, families, and participants as partners to evaluate the ECHO Model (Engage)
  • Foster techniques for promoting best practice evaluation strategies of the ECHO model (Evolving)


Register  Contact Us 


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Dr. John Flannery

Co-Chair, ECHO Ontario Superhub

Dr. John Flannery has been a specialist in Physical Medicine & Rehabilitation for 25 years.  His area of specialty has included the entire gamut of all the physical rehab domains including amputee, burn, electro-diagnostic medicine, chronic and musculoskeletal pain, as well as all of the neurologic rehabilitation fields (ABI, Stroke and SCI).  He was Residency Program Director at U of T for over 10 years, as well as the lead for the Specialty Committee at the Royal College for four of those years (2009-12). He has been the Medical Director of the MSK and Multisystem Rehab Program at Toronto Rehab since 2003.  In 2013, he was selected by peers and administrators in the GTA as one of 30 top "Toronto Docs" and profiled in Toronto Life magazine for his compassionate care and leadership in Rehab.

Currently, in his leadership role in the MSK Program, his main areas of focus include educational system level endeavors.  This includes his role as the Co-Director of “Project ECHO (Extension of Community Healthcare Outcomes) Superhub Training” with its international reach into over 30 countries with particular interest in the facilitation process of learning.  As well, he is the physician lead for the Comprehensive Integrated Pain Program-Rehab Pain Service (RPS) and the recently launched Pain Research Institute (PRI), which is embarking on a journey from the anatomy lab to the bedside in exploring how the muscle interacts with the neurologic system and the effects of medication, exercise and other therapies on persistent pain.

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Dr. Allison Crawford

Co-Chair, ECHO Ontario Superhub

Allison Crawford is co-Chair of ECHO Ontario Mental Health.  She is a psychiatrist and Assistant Professor in the Department of Psychiatry, University of Toronto, where she is the Director of the Northern Psychiatric Outreach Program and Telepsychiatry at the Centre for Addiction and Mental Health. She has worked as a psychiatrist in Nunavut for 10 years.  Her research focus is on outreach and transcultural psychiatry, including: issues related to access and equity; cultural safety; collaborative and community-based care; and technology.  Current projects include: consulting to Inuit Tapiriit Kanatami, with the Mental Health Commission of Canada, to create a Canadian National Inuit Suicide Prevention Strategy; and developing online educational resources on Inuit cultural safety and trauma-informed care (  She is on the Scientific Advisory Group to the Arctic Council, and consults to the Inuit Circumpolar Council. 

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Dr. Cynthia Whitehead

BMO Financial Group Chair in Health Professions Research at University Health Network

Professor Cynthia Whitehead has been appointed as the BMO Financial Group Chair in Health Professions Research at University Health Network.
Cynthia Whitehead is a Professor in the Department of Family and Community Medicine at the University of Toronto; Director and Scientist at the Wilson Centre, Faculty of Medicine, University of Toronto at University Health Network; and the Vice-President Education, Women’s College Hospital. She has held many education leadership positions in medical education at the University of Toronto.
Some of Dr. Whitehead’s specific content areas of research interest include globalization of medical education, accreditation, equity diversity and inclusion, outcomes-based education, interprofessional education, and the history of medical education.  Dr. Whitehead is involved in teaching, curriculum design, curricular evaluation and educational administration.

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Dr. Eva Serhal

Senior Director, ECHO Ontario Superhub

Eva Serhal is the Senior Director of Virtual Mental Health, ECHO, and CSPS at the Centre for Addiction and Mental Health in Ontario, Canada and Director of the ECHO Ontario Superhub, a collaboration between CAMH and UHN that provides training and implementation support to new ECHO telementoring projects throughout Canada. Eva completed a PhD in Health Services Research at the University of Toronto, with a focus on outcomes and evaluation in virtual models of healthcare. Eva’s current research assesses the implementation, adoption and economic factors of virtual care in Ontario. Eva also has significant experience with leadership and governance; she currently co-chairs the Toronto Telemedicine Collaborative and sits as a board member of the Children’s Aid Society of Toronto.

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Dr. Nancy Hood

Director of Research and Evaluation at Project ECHO

Nancy Hood, PhD, is Director of Research and Evaluation at Project ECHO. Nancy has 20 years of experience planning and evaluating efforts to improve public health and social services. She has worked in local, state, and federal government, academic, and nonprofit settings. She is passionate about using data to address health inequities through programs and systems change.  
Nancy’s role includes designing and monitoring key metrics across the global ECHO movement, conducting evaluation and research activities with Project ECHO’s initiatives, and supporting training and technical assistance across the ECHO movement.  
Nancy received an MPH from Emory University and PhD from The Ohio State University College of Public Health focusing on health promotion, behavioral science, research methods, and biostatistics. She has co-authored almost 20 peer-reviewed publications and also enjoys disseminating results in user-friendly formats to support using data for learning and improvement.

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Dr. Andrea Furlan

Chair of ECHO Ontario Chronic Pain and Opioid Stewardship (UHN)

Andrea Furlan is an Associate Professor of Medicine at University of Toronto, and a staff physician and scientist at Toronto Rehabilitation Institute. She developed the Opioid Manager, a point-of-care tool for physicians using opioids for chronic pain.  She is the 2020 recipient of the Pain Excellence Award from the Pain Society of Alberta, a national award given to a clinician who “exemplifies excellence in their clinical and academic practice”.

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Dr. Patricia Poulin

Clinical Health and Rehabilitation Psychologist

Dr. Patricia Poulin is a Clinical Health and Rehabilitation Psychologist at The Ottawa Hospital Pain Clinic, an Associate Scientist at the Ottawa Hospital Research Institute, and a Clinical Professor at University of Ottawa within the Faculty of Graduate Studies – Department of Psychology, and the Faculty of Medicine – Department of Anesthesiology and Pain Medicine. She engages in supervision, training, and mentoring in each of these roles. Dr. Poulin is also one of 15 principal applicants responsible for the Chronic Pain Network (CIHR Strategy for Patient Oriented Research Network in Chronic Diseases) and is the lead investigator for network research conducted at The Ottawa Hospital Pain Clinic. 


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